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Questions, feedback, partnership ideas or just a hello — every message lands with the team in Toronto, and we answer within 48 hours on business days.

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Aurora Play Lounge HQ

Aurora Play Lounge is operated by Duurzameregionaleontwikkeling Inc., a Toronto company building free social casino entertainment for players across Canada. The platform is bilingual (EN/FR), strictly 18+, and runs entirely on fictional virtual coins — no real-money play of any kind.

  • OfficeDuurzameregionaleontwikkeling Inc., 100 King St W, Toronto, ON M5X 1A9, Canada
  • Emailsupport@duurzameregionaleontwikkeling.com
  • Response timeWithin 48 hours, Monday to Friday
  • PlatformFree social casino — entertainment only, 18+

Before You Write

Three shortcuts that answer most messages instantly.

Check the FAQ

Accounts, coins, fairness, French support, deletion — the FAQ page covers the questions we hear daily, with straight answers.

Ask Nova in Chat

The chat bubble in the corner replies in seconds, around the clock, in English and French. Great for quick questions while you play.

Review the Policies

For anything formal — data rights, subscription terms, age policy — the Privacy Policy and Terms & Conditions are the authoritative sources.